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How to Choose the Right Jewelry Repair Company: A Guide for First-Time Customers

Written by Anna Currell
August 1, 2023

Jewelry is often deeply special, whether it was gifted, passed down as a family heirloom, or chosen to represent a relationship. We cherish our favorite pieces for both their beauty and their personal significance. But unfortunately, wear and tear, accidents, and time can lead to damage, which is when a reliable and skilled jewelry repair company becomes essential. For customers shopping for jewelry repair services for the first time, it can be overwhelming to navigate all the options available. In this guide, we’ll explore key factors to consider when choosing a jewelry repair company. 

#1: Ask Yourself What Type of Jewelry Repair You Need

Identify the specific repair requirements for your jewelry piece. Is it a simple repair like resizing a ring, fixing a broken clasp, or replacing a watch battery? Or is it a job that requires more complex work, such as stone setting, prong repair, or intricate soldering? Understanding the nature of the repair will help you narrow down your options. 


This ring was resized.

#2: Research Specializations

Different jewelry repair providers may specialize in specific types of repairs or materials. Some may excel in working with gold, while others may have expertise in sterling silver or gemstone repairs. Research and choose a repair company that specializes in the type of repair your jewelry requires, ensuring that they have the necessary skills and knowledge to execute it perfectly. Platinum, for example, is notoriously difficult to work with, so if you have a platinum ring that needs resizing you’ll want to find a jeweler who is equipped to perform the repair. 

#3: Look for High Quality Craftsmanship

Look for evidence of skilled craftsmanship in the repair company’s portfolio. Check if they showcase before-and-after images of previous repairs or share success stories on their website or social media platforms. This will give you an idea of their attention to detail and ability to restore jewelry to its original condition. You can also look for reviews from customers who have used their services on their website, third-party sites like Yelp and Google, and social media. These tangible examples will give you a better understanding of the type of work a jeweler can perform. It’s always a good idea to ask friends and family for recommendations, too — this way you can be sure that the jeweler has successfully worked with specific materials in the past.

#4: Inquire About Cleaning and Polishing

Repairing your jewelry is an excellent opportunity to restore its shine and luster. Ask if the repair service you’re purchasing includes cleaning and polishing, or if you can add these types of restoration onto your order. A reputable repair provider should be able to not only fix the damage but also give your jewelry a touch up so that it looks its best when returned to you.


A before and after example of a ring in need of a cleaning!

#5: Get Multiple Quotes

To ensure you are paying a fair price for your jewelry repair, it's a good idea to obtain multiple quotes from different repair companies. While price shouldn't necessarily be the sole determining factor in your decision, it can help you gauge the range that’s out there on the market and identify any unusually high or low estimates. Compare your quotes along with the reputation and quality factors discussed earlier to make an informed decision.

#6: Communicate and Ask Questions

Don't hesitate to reach out to the repair company and ask questions regarding their process, timeline, warranties, and any other concerns you may have. It can feel scary to put your valuable pieces in someone else’s hands, so it’s understandable if you want to get clarity about pressing questions before making your decision. A reliable and professional repair company will be responsive, provide clear answers, and address any doubts or queries patiently.

When it comes to jewelry repair services, finding a reliable and skilled provider is crucial to ensure your cherished pieces are in good hands. At Quick Jewelry Repairs, we understand the sentimental value and importance of your jewelry. We offer 50 different jewelry repair services and you can complete your order from home; just share all the relevant details about your specific repair, mail us your piece, and we’ll give your jewelry the personalized attention it needs. We’ll restore your precious pieces to their former glory and keep them shining for years to come.

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