Frequently Asked Questions
With over 500,000 repairs in just this past year, we have had no complaints. Our location is also installed with security cameras to protect your valued jewelry items and watches.
FedEx Ground Shipping:
You shipment will cost $9.99 for round trip shipping and fulfilled via FedEx Ground. Approximately 1-5 business days across the 50 States; 3-7 business days to and from Alaska and Hawaii.
FedEx Priority Overnight:
Your round trip shipment will cost $25 (discounted flat rate) and will be fulfilled via FedEx Priority Overnight. Next-business-day delivery by 10:30am to most U.S. addresses; or from 12pm – 5pm for remote areas.
For local NYC customer, you may opt to drop off and pick up your item in person at our shop..
After your item has been repaired and packaged, it will be shipped and delivered via the same method you chose above.
Contact our Customer Service at 1-844-383-5109 if you have any other questions.
We strongly recommend that you use our shipping options for the following reasons:
- Due to our special partnership with Fedex, our shipping is significantly discounted and includes shipping two ways
- The shipping label is associated with all your order information
- Peace of mind; it’s the safest option for insurance purposes.
In some cases, FedEx Dropoff or Pickup might not be available. If that is the case we ask that you let us know beforehand and provide us with tracking so we can expect the arrival of your shipment. Please note that if you opt to ship your package without using our Fedex label, you still pay for shipping.
(Note: Refunds will be credited to the original payment method.)
Before checking out, you will have an opportunity to enter the insurance value for your items. It’s important to enter the total amount down for insurance to be on the safe side. Regardless, you are covered for $100 even if you don’t enter any amount.
Have another question about Quick Jewelry Repairs? If you are still looking for answers drop us a line here.