Frequently Asked Questions

General Questions
It’s simple, find the service you need enter your information and ship us your items for repair. We fix, repair and/or service your items making them like new or better. Now watch this:


All the jewelry items and watches you ship to us are insured to guarantee safety. With over 500,000 repairs just this past year, we have had no complaints. Our location is also installed with security cameras to protect your valued jewelry items and watches
The process is simple! Using the automatic prepaid and fully insured shipping label we provide via email, ship us your damaged jewelry item or watch. Once we receive your item, our team of jewelers will work on fixing the issue to your utmost satisfaction. You will be notified as soon we are done.Your item will then be shipped back to you speedily.
Our repairs are conducted in a quick manner, usually only one business day. You will, however, be notified should your repair need more than one day to fix. We pride ourselves with our attention to detail and speedy service.
Your order will be shipped promptly right after it is completed!
We ship anywhere inside the United States.
Absolutely! All the jewelry items and watches you ship to us are insured to guarantee safety.
With over 500,000 repairs in just this past year, we have had no complaints. Our location is also installed with security cameras to protect your valued jewelry items and watches.
We are located on 902 Broadway, 18th Floor, New York, NY 10010. We do same day repairs, come visit us!
In most cases only 1 business day between your submission and our quote.
Yes! We are available Monday through Thursday between 9am to 6PM and Friday any time between 9 AM to 5 PM.
You will be pleased to know that you can! We are located on 902 Broadway, 18th Floor, New York, NY 10010. We do same day repairs, come visit us! You can drop off and pickup your repairs right from our shop.
We know how important and valuable the items you send us are, that is why we notify you via email as soon as your repair is finished and ready to go.
Our team’s access to gemstones is limited. They are only given access to the stones needed to repair or update the piece they are currently working on. We perform an extensive screening of each employee to ensure that only the most trustworthy people have access to your jewelry. And as an added precaution, we have strict a dress codes to make sure nothing is entering the facility that could be swapped with your piece. We also have several metal detectors to make sure nothing is moving around without our knowledge/approval, and cameras monitor every inch of our facility.
No, unfortunately, we cannot. When you have a watch under warranty, the warranty house sends those pieces to only specific repair facilities that they regularly do business with. As we are a business to consumer operation, we do not currently contract work for any watch warranties.
Our team is highly skilled at repairing vintage watches. We can fix most of the issues you would encounter in a broken watch. If for some reason a watch is truly unable to be fixed, which is rare, we would let you know upon inspection and return the watch to you.
Absolutely! Our watch repair technicians have extensive training. We would love to work with you on making your piece truly unique.
Yes, we can! We can also remove links in your watch strap as needed.
In this kind of situation, we will always let you know in advance that a repair will cost more and get your permission before placing any charges.
SHIPPING
All customers will be sent a prepaid FedEx shipping label to send in their jewelry. At checkout, you are provided the following options:

FedEx Ground Shipping:
You shipment will cost $9.99 for round trip shipping and fulfilled via FedEx Ground. Approximately 1-5 business days across the 50 States; 3-7 business days to and from Alaska and Hawaii.

FedEx Priority Overnight:
Your round trip shipment will cost $25 (discounted flat rate) and will be fulfilled via FedEx Priority Overnight. Next-business-day delivery by 10:30am to most U.S. addresses; or from 12pm – 5pm for remote areas.

Local Pickup:
For local NYC customer, you may opt to drop off and pick up your item in person at our shop..
After your item has been repaired and packaged, it will be shipped and delivered via the same method you chose above.

Contact our Customer Service at 1-844-383-5109 if you have any other questions.

Anything that protects the jewelry will do; however, please don’t send us any nice ring boxes or bags that you would like to keep! We don’t send back the original packaging.
All repairs will ship within approximately 1 business day upon completion, you’ll be provided a tracking number once it ships where you can find the estimated arrival date. We do not ship on Holidays or weekends for orders completed during those times they will be shipped the following business day or on the date our facility reopens.
Of course, we can ship your items back anywhere in the United States. (Canada coming soon)
Unfortunately no, for security and insurance purposes FedEx requires all shipments go to a residential or commercial street address, not a P.O. Box address.

We strongly recommend that you use our shipping options for the following reasons:

  • Due to our special partnership with Fedex, our shipping is significantly discounted and includes shipping two ways
  • The shipping label is associated with all your order information
  • Peace of mind; it’s the safest option for insurance purposes.

In some cases, FedEx Dropoff or Pickup might not be available. If that is the case we ask that you let us know beforehand and provide us with tracking so we can expect the arrival of your shipment. Please note that if you opt to ship your package without using our Fedex label, you still pay for shipping.

Nope! The shipping label that we generate is specific to FedEx, other postal carriers like the USPS may forward but there is no guarantee. We strongly suggest dropping your package off at your local FedEx location to ensure the travel safety for all of your precious pieces.
We most certainly do! However, there is an additional $33 shipping charge for our friends out there.
No, we provide a new tracking number for when we ship your item back to you!
REFUND POLICY
We have a 30-day, hassle-free refund and/or exchange policy. If you aren’t totally satisfied with your repair we’ll get you set up with a full refund or an exchange within 30 days of receipt.

(Note: Refunds will be credited to the original payment method.)

Give us a call at 844-383-5109 or email support@quickjewelryrepairs.com and we will get started on the refund or exchange process.
Well first off, we’ll be very disappointed to hear that. If you let us know within the first 30 days after we ship your item to you that you’re not happy, we’ll issue you a shipping label at no cost to you and redo the item at no charge.
In the very rare event this happens, we will refund you the service fee, since we didn’t get the item to perform the service! QJR will also file a claim with Fedex to help you get your insurance back after we hear from you.

Before checking out, you will have an opportunity to enter the insurance value for your items. It’s important to enter the total amount down for insurance to be on the safe side. Regardless, you are covered for $100 even if you don’t enter any amount.

Again, in the extremely rare event that this happens, we won’t refund the service fee, since the service was performed on the item. QJR will file a claim with Fedex to help you get your insurance back upon hearing from you.

Have another question about Quick Jewelry Repairs? If you are still looking for answers drop us a line here.