In the event that your items take longer to repair, we will notify you via email.
For international shipping, please contact us for pricing.
Simply put, we’ll need to see an image of your item to give you pricing. Just attach an image and proceed to place an order by only paying for the shipping method you select.
Once you’ve placed your order, our jewelers will assess the image and all accompanying details you’ve provided to determine an accurate price. We’ll update your order with a price estimate and you’ll receive an email letting you know that your order has been updated, with a link to a page where you can approve or reject the estimate.
If you accept the estimate, the cost of the repair will be charged to the initial payment method you provided, and a shipping label will be automatically generated for you. If you reject the estimate, we will refund you the money you paid for shipping.
All items go through a standard polishing and cleaning procedure after repair work. This may remove coloration from plated or treated items.
FedEx Express 3-Day Shipping:
You shipment will cost $9.99 for round trip shipping and fulfilled via FedEx Express 3-Day . Approximately 1-3 business days across all states excluding Alaska and Hawaii. For customers located in those two states, they must ship via FedEx Priority Overnight.
FedEx Priority Overnight:
Your round trip shipment will cost $25 (discounted flat rate) and will be fulfilled via FedEx Priority Overnight. Next-business-day delivery by 10:30am to most U.S. addresses; or from 12pm – 5pm for remote areas.
Please note that all options are by default no signature required. If you would like to sign for your package, please let us know before your item leaves our facility.
For local NYC customer, you may opt to drop off and pick up your item in person at our shop..
After your item has been repaired and packaged, it will be shipped and delivered via the same method you chose above.
Contact our Customer Service at 1-844-383-5109 if you have any other questions.
For international shipping, please contact us directly as additional fees will apply.
We strongly recommend that you use our shipping options for the following reasons:
- Due to our special partnership with Fedex, our shipping is significantly discounted and includes shipping two ways
- The shipping label is associated with all your order information
- Peace of mind; it’s the safest option for insurance purposes.
In some cases, FedEx Dropoff or Pickup might not be available. If that is the case we ask that you let us know beforehand and provide us with tracking so we can expect the arrival of your shipment. Please note that if you opt to ship your package without using our Fedex label, you still pay for return shipping.
Please keep in mind that the customer should perform due diligence while placing their order. We do not refund customers for work that was performed exactly according to customer instructions.
(Note: Refunds will be credited to the original payment method. We do not refund the shipping fee; it will be used to return your item.)
If we’ve resized the ring correctly according to order instructions, we cannot issue you a refund for the work done. However, we’ll be happy to help you place a new order and provide a ring sizing guide that you can use to determine your correct ring size at home.
Before checking out, you will have an opportunity to enter the insurance value for your items. It’s important to enter the total amount down for insurance to be on the safe side. Regardless, you are covered for $100 even if you don’t enter any amount.
Have another question about Quick Jewelry Repairs? If you are still looking for answers drop us a line here.