General Questions
It’s simple! Just find the service you need and add it to cart. Then enter in your information, check out, and you’ll get a shipping label via email to print out and send in your items for repair. We fix, repair, and/or service your items to make them look brand new!

The process is simple! Just use the automatic prepaid and fully insured shipping label we provide via email to ship us your damaged jewelry item or watch. Once we receive your package, our team of jewelers will immediately start working on your order. You will be notified via email as soon we are done, and the item(s) will then be shipped back to you along with a tracking number.
Most repairs take one business day. For stainless steel repairs, enameling, and gold plating, please expect a 3-5 day turnaround.

In the event that your items take longer to repair, we will notify you via email.

Your order will be shipped promptly right after it is completed! You’ll also get an email notification with a tracking number so you can keep an eye on your package as it returns to you.
Our standard shipping options ship to anywhere within the United States.
For international shipping, please contact us for pricing.
Absolutely! Our FedEx shipping options are designed to minimize the amount of time your package spends in transit, and are fully insured by our provider, Lloyd’s of London. We also offer signature required as an extra option for customers who want to sign for their packages upon return.
We are located on 902 Broadway, 18th Floor, New York, NY 10010. We’re open from 9-6 Monday through Thursday, and 9-5 Friday. No appointments are required and we can do most repairs on the spot; come visit us!
If you don’t know your metal, that’s no problem! Select “Other” and you’ll start our custom quote process.

Simply put, we’ll need to see an image of your item to give you pricing. Just attach an image and proceed to place an order by only paying for the shipping method you select.

Once you’ve placed your order, our jewelers will assess the image and all accompanying details you’ve provided to determine an accurate price. We’ll update your order with a price estimate and you’ll receive an email letting you know that your order has been updated, with a link to a page where you can approve or reject the estimate.

If you accept the estimate, the cost of the repair will be charged to the initial payment method you provided, and a shipping label will be automatically generated for you. If you reject the estimate, we will refund you the money you paid for shipping.

Yes! We are available Monday through Thursday between 9am to 6PM and Friday any time between 9 AM to 5 PM. Give us a call at 844-383-5109 or message us on our site.
Yes you can! We are located on 902 Broadway, 18th Floor, New York, NY 10010. We’re open from 9-6 Monday through Thursday, and 9-5 Friday. No appointments are required and we can do most repairs on the spot; come visit us! You can drop off and pickup your repairs right from our shop.
You’ll get an automatic email notification the moment your item is finished and shipped out to your attention. The email also contains a tracking number so you can keep an eye on your package as it travels back to you.
Our team’s access to gemstones is limited. They are only given access to the stones needed to repair or update the piece they are currently working on. We perform an extensive screening of each employee to ensure that only the most trustworthy people have access to your jewelry. And as an added precaution, we have strict dress codes to make sure nothing is entering the facility that could be swapped with your piece. We also have several metal detectors to make sure nothing is moving around without our knowledge/approval, and cameras monitor every inch of our facility. For every item that enters our facility, we also make sure to shoot high-resolution before and after photos for documentation purposes. Our extensive security measures ensure that there is no risk of stone swapping.
Unfortunately, no. We do not return scrap metal.
No, unfortunately, we cannot. When you have a watch under warranty, the warranty house sends those pieces to only specific repair facilities that they regularly do business with. As we are a business to consumer operation, we do not perform work for any watch warranties.
Our team is highly skilled at repairing vintage watches. We can fix most of the issues you would encounter in a broken watch. If for some reason a watch is truly unable to be fixed, which is rare, we would let you know upon inspection and return the watch to you.
Absolutely! Our watch repair technicians have extensive training. We would love to work with you on making your piece truly unique.
Yes, we can! We can also remove links in your watch strap if needed.
In this kind of situation, we will always let you know in advance via email. We will never proceed with work or add any charges to your order without getting your written permission.
Please note that items that are costume jewelry may experience different results during repair and finishing work, due to the nature of these pieces.
All items go through a standard polishing and cleaning procedure after repair work. This may remove coloration from plated or treated items.
All customers will be sent a prepaid FedEx shipping label to send in their jewelry. At checkout, you are provided the following options:

FedEx Express 3-Day Shipping:
You shipment will cost $9.99 for round trip shipping and fulfilled via FedEx Express 3-Day . Approximately 1-3 business days across all states excluding Alaska and Hawaii. For customers located in those two states, they must ship via FedEx Priority Overnight.

FedEx Priority Overnight:
Your round trip shipment will cost $25 (discounted flat rate) and will be fulfilled via FedEx Priority Overnight. Next-business-day delivery by 10:30am to most U.S. addresses; or from 12pm – 5pm for remote areas.

Please note that all options are by default no signature required. If you would like to sign for your package, please let us know before your item leaves our facility.

Local Pickup:
For local NYC customer, you may opt to drop off and pick up your item in person at our shop..
After your item has been repaired and packaged, it will be shipped and delivered via the same method you chose above.

Contact our Customer Service at 1-844-383-5109 if you have any other questions.

Anything that protects the jewelry will do; however, please don’t send us any nice ring boxes or bags that you would like to keep! We don’t send back the original packaging.
All repairs will ship within approximately 1 business day upon completion, and you’ll be provided with a tracking number via email once it ships. We do not ship on holidays or weekends; for orders completed during those times they will be shipped the following business day or on the date our facility reopens.
Of course, we can ship your items back to anywhere in the United States.
For international shipping, please contact us directly as additional fees will apply.
Unfortunately no, for security and insurance purposes FedEx requires all shipments go to a residential or commercial street address, not a P.O. Box address.

We strongly recommend that you use our shipping options for the following reasons:

  • Due to our special partnership with Fedex, our shipping is significantly discounted and includes shipping two ways
  • The shipping label is associated with all your order information
  • Peace of mind; it’s the safest option for insurance purposes.

In some cases, FedEx Dropoff or Pickup might not be available. If that is the case we ask that you let us know beforehand and provide us with tracking so we can expect the arrival of your shipment. Please note that if you opt to ship your package without using our Fedex label, you still pay for return shipping.

Nope! The shipping label that we generate is specific to FedEx. Other postal carriers like USPS may forward the package but there is no guarantee. In addition, we won’t be able to track the package if you ship with another carrier, as the label’s tracking number will not work. We strongly suggest dropping your package off at your local FedEx location to ensure your pieces travel safely.
We most certainly do! However, clients from these locations need to select FedEx Priority Overnight at checkout. Addresses from these locations are incompatible with our default shipping option (FedEx Express 3-Day)
No, we provide a new tracking number for when we ship your item back to you!
We have a 30-day, hassle-free refund and/or exchange policy. If you aren’t totally satisfied with your repair we’ll get you set up with a full refund or an exchange within 30 days of receipt.

Please keep in mind that the customer should perform due diligence while placing their order. We do not refund customers for work that was performed exactly according to customer instructions.

(Note: Refunds will be credited to the original payment method. We do not refund the shipping fee; it will be used to return your item.)

Jewelry comes in many forms; sometimes the design may have oxidation or intentional antiquing. If this is the case, please make sure to specify this in your order. As part of our standard repair process, we provide polishing and cleaning. If the order does not have any information on the item’s finish, by default we will clean and polish the item to a high finish.
Let us know immediately; we take pictures of your rings before and after sizing on our ring mandrel. If we sized your ring incorrectly, we’ll issue you a shipping label and redo the work at no cost to you within 30 days.

If we’ve resized the ring correctly according to order instructions, we cannot issue you a refund for the work done. However, we’ll be happy to help you place a new order and provide a ring sizing guide that you can use to determine your correct ring size at home.

Give us a call at 844-383-5109 or email and we will get started on the refund or exchange process.
If you let us know within the first 30 days after we ship your item to you that you have concerns about the repair, we’ll issue you a shipping label at no cost to you and redo the item at no charge.
In the event this happens, we will refund you the service fee, since we didn’t get the item to perform the service. QJR will also file a claim with Fedex.

Before checking out, you will have an opportunity to enter the insurance value for your items. It’s important to enter the total amount down for insurance to be on the safe side. Regardless, you are covered for $100 even if you don’t enter any amount.

In the event that this happens, we will not be able to refund the service fee, since the service was performed on the item. QJR will file a claim with Fedex on your behalf.

Have another question about Quick Jewelry Repairs? If you are still looking for answers drop us a line here.