Repair questions, answered.
Clear guidance about services, pricing, timing, shipping, tracking, and the 30-day workmanship guarantee.
Frequently asked questions
Open any question for a concise answer. Policy pages remain the authority where details apply.
How do I choose a repair?
Browse the repair catalog and select the service closest to the work needed. If you are unsure, contact QJR with clear photos before ordering.
Will I see the price before checkout?
Yes. Configure the product options to see the current total. Shipping and optional coverage are separate selections.
What if inspection finds another issue?
QJR contacts you for approval before proceeding with additional work or cost.
How long does a repair take?
Timing varies by service and begins when QJR receives your item. The current estimate appears on the service page; shipping time is separate.
How do I track my order?
Use Track My Order with the order ID and billing email. QJR emails a separate tracking number when the repaired item ships home.
Which carrier does QJR use?
Current QJR-label methods use FedEx. Eligible methods are shown at checkout.
Can I ship on my own?
Where eligible, select Ship on Your Own at checkout and insure the inbound shipment through your chosen carrier.
Should I send the jewelry box?
No. Send only the pieces listed on the packing slip. Boxes, pouches, cases, and accessories are not returned.
Is every shipment automatically insured?
No. Coverage depends on the shipping and optional coverage choices selected for the order. Ship-on-your-own customers arrange inbound insurance with their carrier.
What does the 30-day guarantee cover?
Contact QJR within 30 days of delivery about a workmanship issue directly related to the repair performed. Covered issues are reviewed under the published guarantee.
What engraving options are available?
Browse the current engraving category and choose the published service that matches the item and requested technique.
Are removed or scrap materials returned?
Materials removed during repair are not returned unless QJR expressly agrees in writing before work begins.
Need an answer about your piece?
Send clear photos and tell us what you want restored.