The repair bench behind your counter.
QJR handles repairs for jewelers, retailers and brands. Send a batch with your own job numbers, approve an itemized quote, and we return finished pieces ready for your customer.
Trade pricing for approved partners. Tell us about your business and we’ll send our wholesale price list.
Already a partner? Sign in to orderRepairing your own piece? Start a retail repair
22421Sterling silver CZ ring. Resize 7 to 6, rhodium plate2242214K rope chain. Solder break22423Diamond studs. Tighten prongs
- 40 years of expertiseJewelers and watchmakers at our Long Island City bench
- 20,000+ ordersShipped in all 50 states and around the world
- Insured on our premisesUp to $250,000 while your pieces are with us
- 10 business daysFor most repairs after quote approval. Complex repairs, stone sourcing and watch repairs are excluded.
Built around how you sell.
Pick the one closest to you.
Overflow and specialist work, without adding a bench.
Send the jobs your bench is too busy for, or the ones that need a specialist. Each piece is logged under your own job number, and nothing is touched until you approve the quote.
- Sizing, solder and prong work
- Stone setting, tightening and sourcing
- Rhodium, gold plating and polishing
A repair and aftercare path for your customers.
Batch your customer repairs and aftercare jobs instead of handling them one at a time. Every piece is photographed when it arrives, and those photos stay on file for 18 months.
- Ship in on your own labels, or use ours
- An itemized quote for every piece before work begins
- Emails when your batch is received and when the work is complete
Get pieces ready to sell.
Polishing, plating, sizing and stone work on inventory you plan to resell, with stone sourcing and repair handled together. Quotes are itemized per piece, so you decide what is worth fixing.
- Polishing, rhodium and gold plating
- Missing stones sourced and set
- Chain, clasp and shank repair
What doing repairs in‑house really costs.
Pick the shop closest to yours, then fine-tune the sliders.
Before equipment, bench space, insurance and materials. You pay it whether the bench is busy or not.
With QJR there’s no payroll. You pay per piece from our wholesale price list, only when you have work.
Request wholesale pricing to compareSalary default: U.S. Bureau of Labor Statistics median annual wage for jewelers and precious stone and metal workers, May 2025. An estimate for illustration; your costs will differ.
What partners send us.
Everyday bench work and the specialist jobs, handled by our jewelers in Long Island City.
Sizing and solder
Ring sizing up and down, shank repair, chain and clasp solder work.
Stone setting
Setting, tightening and replacing stones, plus prong retipping and rebuilding.
Stone sourcing
Missing or damaged stones matched and sourced, then set in the same job.
Polishing and plating
Polishing, rhodium, gold plating and electroplating.
Metal work
Broken shanks, bails, jump rings, hinges and reshaping.
Engraving and restringing
Engraving, enameling, pearl and bead restringing.
Also available: 3D CAD and custom work. Not sure if we do it? Ask in your inquiry.
How a batch moves.
From your first inquiry to finished pieces back at your counter.
- PDFWholesale price list
- LinkYour partner order form
- How-toShipping options and how to send a first batch
Get approved
Send the partner inquiry. We review your business and, if it’s a fit, email you our wholesale price list, your partner order form and how to send a first batch.
22422: 14K rope chain, solder break
22423: Diamond studs, tighten prongs
Submit your batch
Use your partner order form. Add your company, the number of pieces, and one line per piece with your store job number and the work you need. Other notes, like an enclosed return label, go in Additional Order Instructions.
Ship it in
Use our FedEx label, your own, or a mix. Choose at checkout. If you enclose your own prepaid return label, note it in the order instructions. Compare shipping options
22421Resize 7 to 6, rhodium plate22422Solder chain break22423Tighten prongs. We also recommend retipping 1 worn prong.
Reply to approve, or ask us anything first.
We evaluate and quote
Every piece is photographed when it arrives. Our jewelers evaluate each one and email you an itemized quote with recommendations, with your job number on every line. Reply to approve, or ask us anything first. You also get an email when your batch is received.
Approve, repair, return
Nothing is repaired until you approve the quote. Most repairs are completed within 10 business days after you approve the quote. Complex repairs, stone sourcing and watch repairs are excluded. Then our jewelers ship the work back on the option you chose, ready for your customer. You get an email when the work is complete.
Shipping and coverage
Most partners ship on their own insured labels. Prefer ours? Choose at checkout.
Our wholesale labels carry only FedEx’s default $100 carrier coverage. For anything worth more, ship on your own insured labels and note it on the order. We don’t sell added insurance on our labels.
- Most partnersYour own labels, both waysPut your prepaid return label in the box.$0 from us
- You ship in, we ship backOur FedEx label for the return only.$15 2-Day · $40 Overnight
- Our FedEx 2-Day, both waysPer shipment, not per piece.$30 round trip
- Our FedEx Priority Overnight, both waysPer shipment, not per piece.$80 round trip
Trade pricing for approved partners.
Our wholesale price list goes to businesses we’ve reviewed. Tell us about yours and, if it’s a fit, we’ll send it along with everything you need to place a first order.
Request wholesale pricingNo minimum to start. Most partners begin with 3 to 10 pieces.
Already a partner? Sign in to order
- Wholesale price listTrade prices for our core repairs, shared once your business is approved.
- An itemized quote on every batchEach batch is still evaluated on arrival, and nothing starts until you approve.
- Your partner order formOne line per piece with your own job numbers. Your wholesale account is set up after your first order.
- Partner shipping and billingPartner shipping options on every order, and optional saved-card billing when each order is ready to ship.
Partner inquiry
Questions partners ask.
How do I get wholesale pricing?
Send the partner inquiry. We review your business and, if it’s a fit, email you our wholesale price list, your partner order form and how to send a first batch.
Can I see the price list before applying?
Our wholesale price list goes to approved partners only. The inquiry takes about a minute.
Do I need a wholesale account before my first order?
No. Once you’re approved, send your first batch through your partner order form, and we set up your wholesale account after it.
Is there a minimum order?
There’s no minimum to start. Most partners begin with a first batch of 3 to 10 pieces.
How are repairs priced?
Approved partners get trade pricing on eligible repairs from our wholesale price list. Every batch is still evaluated when it arrives and quoted line by line, and nothing is repaired until you approve the quote.
How do shipping and coverage work?
Most partners ship on their own insured labels and put a prepaid return label in the box. You can also use our FedEx labels: $15 2-Day or $40 Priority Overnight for the return only, or $30 or $80 round trip per shipment. Our labels carry only FedEx’s default $100 carrier coverage, so for higher-value pieces use your own insured labels and note it on the order.
How will I know where my pieces are?
We email you when your batch is received and again when the work is complete. Every piece is photographed when it arrives, and those photos stay on file for 18 months.
How do I pay?
Once your wholesale account is set up, you can choose to save a payment method securely and be billed when each order is ready to ship.
Ready when you are.
Tell us about your business and we’ll send trade pricing.
Already a partner? Sign in to order