Track your repair.
Enter the order number and billing email from your order confirmation to see where your repair is.
For privacy, the lookup requires both pieces of order information.
Look up your order
Repair status and carrier tracking are different. A carrier link appears when a shipment has a tracking number.
Find the right details
Order ID
Look for the order number in the confirmation email sent after checkout.
Billing email
Use the same email entered at checkout, including spelling and punctuation.
Return tracking
When the repair ships home, QJR emails a new return tracking number.
Still cannot find it?
Have your order number ready and the support team can help.