Terms of Service

1. Acceptance of Terms

By using Quick Jewelry Repairs’ (QJR) website, services or products, you agree to these Terms of Service. QJR (“we,” “us,” “our”) is a subsidiary of Brilliant Jewelers/MJJ Inc. We may update these Terms at any time; the version posted when you place an order applies to that order. When you place an order, you agree to these Terms and our Refund Policy.

2. Orders and Services

• Finality of Orders: Orders are final once work begins, except as described under Cancellations below and in our Refund Policy. Customers are responsible for providing accurate information (e.g., size, type, condition).
• Cancellations: You may cancel an order at any time before work begins, and we will refund your service fees. Shipping charges (labels and insurance) that have already been used are non-refundable. Once work has begun, only work not yet performed may be refunded.
• Custom and Repair Services:
  • We are not liable for pre-existing damage or wear and tear that is not visible prior to service.
  • QJR reserves the right to reject any item we deem unrepairable, unsafe, or in conflict with our values (e.g., hate symbols).
  • We may refuse items based on past customer interactions.
• Additional Charges: If your item needs more work than you ordered, we contact you with the details and price first. If you approve, we charge the payment method you used for the order, or send you a secure payment link.
• Payment Requirement for Completed Services: Once work is rendered and confirmed, full payment must be processed before we can ship the item back to you. Incomplete payments will result in the item remaining at our facility until full payment is received.
• Payment Providers: Payments are processed by Stripe and PayPal. Financing is offered by Affirm, subject to Affirm’s terms and approval. Refunds go back to the original payment method. For Affirm orders, the refund is applied to your Affirm loan.
• Unpaid or Unclaimed Items: If a balance is unpaid or an item is not collected, we notify you by email and phone. If the balance stays unpaid or the item stays unclaimed for 180 days after our first notice, we will send a final written notice. If there is still no response 30 days after that, the item may be treated as abandoned and handled as New York law allows.
• Shipping:
  • QJR provides shipping labels. Customers are responsible for securely packaging items to prevent damage.
  • Labels issued by QJR are a separate carrier service. Once the carrier shows an acceptance or in transit scan, the label is considered used and is non refundable. If a customer uses a QJR label to return an item, the label cost and any additional insurance are billable to the customer and are non refundable once used.
  • Non-Return of Packaging Materials: As part of our intake process, every order is placed in a sealed job bag that accommodates only the pieces being repaired. Any jewelry boxes, pouches, gift boxes, watch cases, or other packaging or accessories sent with your items are immediately discarded and will not be returned. Only the jewelry pieces or watches listed on the packing slip will be shipped back to you in QJR protective packaging. Please do not send packaging or accessories you wish to keep.
  • Refunds: Shipping charges (labels and insurance) are non-refundable.
  • If no work is performed, QJR may issue a partial refund of service fees, less any consumed carrier charges, including QJR issued shipping labels and any insurance purchased for return shipping.
  • Uninsured items are the customer’s sole responsibility.

3. Limitation of Liability and 30-Day Service Warranty

• Total Liability: QJR’s liability is strictly limited to the amount paid for the service or product.
• Exclusions: QJR will not be liable for:
  • Indirect or consequential damages (e.g., loss of value, sentimental loss).
  • Errors caused by inaccurate customer-provided information.
  • New damage or wear post-service.
  • Loss of stones or components not caused by our workmanship.
  • Appearance variation, spotting, uneven color, fading, or wear in plating that results from the item’s base metal composition, prior repairs, existing damage, or pre service condition. This includes any areas where plating does not take evenly due to the underlying alloy or structure of the jewelry.
  • Inherent limitations of surface treatments, including plating applied to base metals or alloys that cannot accept plating evenly in all areas, which are not considered defects in workmanship and do not give rise to refunds once the approved service has been completed.
• 30-Day Warranty: QJR provides a 30-day warranty on repairs. Claims require proof of purchase and must be submitted within 30 days. For full details, see our Refund Policy.

4. Media Usage Policy

We photograph and video items when they arrive and during service, to document their condition and our work. Photos and videos you send us, and photos we take of your item, may be used to provide and document your service. We may also use images of the jewelry itself, never of you or your personal information, in our marketing. To opt out of marketing use, tell us at any time.

5. Liability Disclaimer

QJR’s services are provided “as is” and “as available” without warranties of any kind. QJR will not be liable for indirect damages, errors caused by customer-provided data, or any defects beyond the scope of the 30-day warranty.

6. Your Submissions

You grant QJR a royalty-free license to use reviews, comments and other content you submit to us, and to use photos and videos as described in Media Usage above. You represent that you own or control the rights to that content.

7. Disclaimer of Warranties

All content and services are provided without warranties, express or implied. QJR does not guarantee error-free, uninterrupted service.

8. Indemnity

You agree to indemnify QJR against claims arising from your misuse of services or breach of these Terms.

9. International Use

QJR makes no representation that its services are appropriate outside the U.S. You are responsible for complying with local laws.

10. Copyright Policy

If you believe your copyrighted content has been infringed, please contact QJR at [email protected].

11. Modifications to Service

QJR reserves the right to modify or discontinue services at any time without liability.

12. Choice of Law and Forum

These Terms are governed by New York law. All disputes shall be resolved in New York courts.

13. Severability and Integration

If any part of these Terms is deemed invalid, the remaining portions remain in effect. This is the entire agreement between you and QJR.

14. Termination

QJR may terminate your access to services for any reason, with or without notice.

15. Communications and Recordings

We send service emails about your order (confirmations, status updates, payment requests and shipping notices). Live chat conversations are saved. Calls with our team may be recorded and transcribed for quality and training. Marketing emails are sent only if you opt in, and you can unsubscribe at any time.

16. Your Account

An account is created when you order, so you can track repairs and pay securely. You’re responsible for keeping your login private. You can ask us to delete your account at any time, as described in our Privacy Policy. QJR may suspend or close accounts that are misused.

17. Contact Information

For questions, contact:
Quick Jewelry Repairs, Inc.
Attn: Legal Representative
30-30 Northern Blvd, Suite 500
Long Island City, NY 11101
[email protected]