Jewelry & watch repair by mail.

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All Repair Services

Plain yellow-gold band photographed on a white background

Sizing your ring has never been easier with our mail order ring sizing down service. Our expert jewelers can size down to any size you want, including half…

5-10 business days
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Gold rope chain laid out on a grey background

Have a break in your favorite jewelry chain? Let our team of professionals solder your piece back to perfection with our chain soldering service.

7-10 business days
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ring unsoldering service

Professional Ring Unsoldering for Most Ring Metals If two or more of your rings are soldered together and you’d rather wear them independently, take advantage of our ring…

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earring back conversion

Convert and customize your existing earring post backs to match your ideal preference by removing your current earring back and replace it with an earring back of your choice.

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ring soldering service

Solder your stack of rings together to create one solid piece. Avoid losing a part of your ring set or shifting rings with this solution.

1 week
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chain lengthening service

Chain Lengthening Service Do you have the perfect chain that could be just a little bit longer? Or maybe you’ve had to stop wearing your favorite necklaces because…

1 week
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gemstone polishing service

Gemstone Polishing Service Stone polishing is the process of buffing the surface of a stone to remove scratches. Stone polishing starts at $50 and may increase depending on…

1-2 weeks
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quick jewelry repairs

Custom Order Service

Configure for pricing

Have a unique repair, service or design request? Then our custom order option is the service for you. Let's chat about your jewelry! Send us a few details, and…

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quick jewelry repairs

Sizing your ring has never been easier with our mail order ring sizing up service. Our expert jewelers can size up to any size you want, including half and…

5-10 business days
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Gold band with an engraved inscription inside

Transform your existing ring from ordinary to extraordinary using our mail-in service by adding a personalized inscription. Custom image files and Monograms can also be engraved on request.

3-5 business days to complete
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diamond came out of ring

This service is for setting (1) diamond, fancy colored diamond, cubic zirconia (CZ) or moissanite stone. This service is the labor cost for setting and does not include…

7-10 business days
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jewelry polishing service

Wipe away scratches, dullness or old engraving from your precious jewelry with our specialty polishing service. Make your jewelry look brand new.

7-10 business days
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ring shank repair

A ring shank is the back of a ring, and it can be prone to damage. Our ring shank repair service restores the ring to its original state by…

7-10 business days
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prong rebuilding service

Your jewelry’s prongs can eventually break as time passes. Our prong rebuilding service can fix broken jewelry prongs or replace prongs that have gone astray.

10-15 business days
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prong retipping service

A prong is the small strip of metal that holds down the stones in your jewelry. Over time, the top breaks off from wear. Our re-tipping prong service…

5-7 business days
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Tangled necklaces in a pile before untangling

Jewelry Untangling Service

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Are you experiencing knots you've never been able to untangle? If you wear necklaces or bracelets and layer them, your chains will most likely get tangled at some…

5-7 business days
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Open quartz watch caseback with the battery visible

When your watch stops working, the main culprit is the watch battery. Fortunately, it's a quick fix with our watch battery replacement service! We can supply batteries for…

3-5 business days
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rolex broken crystal

The watch crystal is the glass that covers your watch, and when it gets scratched or damaged it's definitely an eyesore! Our watch crystal replacement service removes the…

10-15 business days
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stem and crown replacement

Watch crowns and stems are a very important part of your watch. This little knob is the part that manipulates the watch and ensures that it’s set and…

7-10 business days
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ring sizing beads gold

Alternative Way to Size Your Ring Down Service: Ring Sizing Beads Enhance the comfort and fit of your beloved rings with our professional Ring Sizing Beads Service. Perfect…

5-10 business days
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white gold rhodium

Your jewelry’s original plating thins and fades as time passes. Our rhodium plating service preserves the luster and shade of your white gold and platinum jewelry.

7-10 business days
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stone setting jewelry cleaning

Save big with a bundle of our most popular jewelry maintenance services, including Steam Cleaning, Stone Tightening, Polishing and/or Rhodium plating.

5-7 business days
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jewelry bail repair

A necklace's bail (pronounced bale) is the metal loop that attaches a pendant/charm to a chain. Our bail repair and replacement service can fix any broken bails you have,…

1 week
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online jewelry appraisal service

If you're looking to find out the real value of your jewelry, or need documentation for insurance purposes, this trifold jewelry appraisal document provides an official evaluation from…

2 weeks
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jump ring replacement

A jump ring, or the small loop at the top of a chain, is prone to breakage over time. Our jump ring repair and replacement service fixes and…

1 week
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Ring stones being checked under magnification

If you think the stones in your jewelry are a little wobbly, then don't take the risk of having them fall out! Choose this service to tighten up…

7-10 business days
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Pearl strand photographed on a white background

Pearl necklaces are a timeless classic in every jewelry box, but their strings weaken over time. Our pearl restringing service fixes that problem by replacing the string with…

7-10 business days
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Pencil sketch beside two rings on the jeweler’s bench

Need to create your own jewelry? Check out our 3D Design Rendering service! Experienced jewelry designers will walk you through the process of creating a computerized design that…

7-10 business days
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enamel repair service

Enameling is the process of applying colored glass powder to the surface of your jewelry. Our enameling service can apply or replace enamel on your item with any…

10-20 business days
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hinge-repair

Bracelets and anklets are delicate pieces of jewelry. Sometimes the hinge, or the flexible metal piece that allows the piece to open and close, can break without warning.…

7-10 business days
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pendant-engraving

Transform your necklace, pendant or dog tag from ordinary to extraordinary by adding an engraved signature or message. Tell us what you want engraved, and customize the size…

5-7 business days
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jewelry chain shortening service

Got a really nice chain but doesn't quite fit right on you? We can alter it to the perfect length, whether it is anklets, bracelets or necklaces, any…

7-10 business days
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hand engraving service

Premium Hand Engraving Services Transform Your Jewelry into a Personal Heirloom Unlike conventional laser engraving, our hand engraving service offers depth and authenticity that resonates with the desire…

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remove-engraving

Remove an Engraving from a Ring, Anklet, Bracelet, Pendant or Watch Don’t let the permanence of an engraving scare you. It’s just as easy to remove an engraving…

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watch link removal service

Is your watch too loose for your wrist? No problem; our watch link removal service takes out as many links as you need to get that perfect fit.

7-10 business days
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watch-engraving

Have a personal signature or message you want to add to your watch, bowling ball or other unique item? Our engraving experts can engrave almost anything on anything…

1 week
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watch-polishing

Over time, watches are prone to dents or scratches. We can help you get your watch in the best condition by polishing, brushing and finishing your case. We…

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Loose diamond held in tweezers under a loupe

Do you have a few jewels just lying around? Or are you an avid collector of shiny gems? Discover the true value of your precious, loose gemstones through our…

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bracelet engraving prod

Transform your bracelet from ordinary jewelry to a sentimental piece by adding an engraved signature or message. Our engraving service will give personality to any type of bracelet,…

1 week
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watch pressure test

Want to test out the water resistance of your watch? Select from our list of watches, send it in and we’ll handle the rest. The point of the test…

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quartz watch repair

Is your watch constantly stopping or losing time? Is it difficult to set or showing signs of moisture and condensation on the inside? Our mechanical movement overhaul is…

3-5 weeks
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watch repairs

Has a vintage watch become your family heirloom? Curious about the true worth of your watch collection? All your questions on an item’s worth are answered with our…

1 week
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Ring rubbed on a touchstone beside acid test bottles

Metal Testing

$15.00

Curious about what metal your jewelry is made out of? No problem! You can easily find out with our industry-grade metal testing service, provided by a master jeweler…

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Can’t find your repair? Send a photo and a few details. A jeweler will look at your piece and get back to you with the right service. Send photos to a jeweler
Include a photo and as much detail as you can to help our team understand the right service for you.

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How mail-in repair works

See the full process
  1. Quick Jewelry Repairs cart screen with a repair service, add-another-piece option, and order summary
    1

    Choose and configure

    Pick the service and options and see the starting price.

  2. Padded envelope with a QJR prepaid FedEx label, a ring sealed in a ziplock bag, and the printed QJR packing slip
    2

    Ship it in

    Follow the packing instructions you receive after checkout.

  3. Open QJR return mailer with the jewelry box fitted inside
    3

    Back to you, tracked

    Your piece comes home in QJR packaging with tracking.

Guided repair finder

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