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How to Fix a Broken Necklace Pendant

Written by Annabelle
March 25, 2019

Pendants are the most essential part of a necklace- after all, it's the focal point, the main eye-catcher! But what to do when they break in a variety of ways? Keep reading to learn more about how to fix your broken pendant.

The Process of Fixing a Broken Pendant:

1.Assess the damage


An antique Victorian hair pendant.

The first thing our jewelers do when they receive a broken pendant is take a good long look at it. Does it need a new stone? Is it damaged enough to need metal work? Here are some common issues:

  • Broken bail (the part of the pendant that attaches it to the chain)
  • Loose or missing stones
  • Out of shape
  • Damaged design

Once the assessment of the damage is complete, it's time to move onto evaluating the design.

2.Evaluate the design

As opposed to the damage assessment, the design evaluation takes note of potential issues that could affect the repair process. These issues range from plating, which wears off if metalwork is necessary, to glue-set stones, which may fall out in the cleaning process. Costume jewelry can be quite challenging to fix, since the base materials are very sensitive to heat and prone to burning.

Hollow items are a special issue. This means that the pendant is empty on the inside; any dents will be impossible to fix. The jeweler must exercise caution when working with hollow pendants, since they can be easily squished during the repair process.

3.Repair the damage

Now for the most important part of the process: repairing the damage! Since there are so many different things a jeweler will do in order to fix a pendant, here's the breakdown:


This key pendant's original bail had completely snapped off, requiring a replacement.

  • Broken bail: This repair depends on the level of damage to a bail. It may be open or squashed; in cases where the bail has thinned out or is wrenched open, the jeweler will apply solder. Solder is a metal alloy that is easy to heat up, allowing to act as a glue for other metal components. If the bail is squashed, the jeweler can either attempt to reshape it, or replace it entirely with a brand new one.
  • Loose or missing stones: Loose stones are tightened accordingly- the jeweler places the item in a clamp and uses his hand tools to ensure that the settings are secure around the gem. If necessary, he may have to rebuild any prongs or settings if they are too worn down or entirely missing. Missing stones are replaced by a lapidary, who measures the correct size for the setting. Once the stone is ready, the jeweler sets it into the empty setting.
  • General design repair: Sometimes the pendant just comes in with a flaw or a bit of damage here and there. Chances are, the jeweler will have to apply solder to it, or use pliers to bend and restore any structural damage.

4.Finish the pendant

Once the work is complete, the pendant needs to be restored to its original, pristine condition, since the repair work can scratch or distort the pendant. Plated jewelry, in particular, may experience discoloration from being exposed to heat.

  • Polishing: The jeweler passes the pendant to the polisher, who is specially trained to use a polishing motor, along with a variety of different polishing motors. The polisher takes the pendant and holds it against the wheel, which spins at a high speed. The material of the wheel chafes against the metal, rubbing away any rough spots.

    This pendant was originally a pin; since it was plated, the part that we removed was a different color.

  • Plating: If the pendant needs some color reapplied, it's sent to a plating tank. The tank contains a solution of metal salts, and an electrical current runs through the liquid. This causes the gold to adhere itself to the surface of the pendant. Depending on the thickness of plating desired, the pendant can soak for quite some time.
  • Cleaning: Finally, the pendant is taken to cleaning, where it is placed in either an ultrasonic cleaner or a steam cleaner. The ultrasonic cleaner submerges the pendant in water, and blasts it with bubbles to knock out all the dirt from wear and repair. The steam cleaner hits the pendant with a high-pressure spout of steam to non-abrasively remove any remaining residue.

Now you're updated on how to get a pendant repaired! Next up, check out how to fix a broken chain if you need a complete necklace repair.

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Shirley Jean

What is solder?

Ronnie Lawson

I have a crucifix pendant that is hollow with some small dents. Are these fixable? And is it possible to fill the pendant and make it solid on the inside?


We just sent you an email to discuss this further!


I have a necklace with a heart with wings. There are three small bars that connect the heart to the wings. However, two of these bars broke and one of them is loose. Is it fixable?


Hi Emma, this should be repairable. Can you confirm the base metal of the pendant?


I’m not too sure it was a gift. I think it’s silver


So I have a pendant and a piece of it had broken off I was wondering if this is fixable without the missing piece because I lost it


Hi There, we’ll reach out to you via email with further details!


Hi, I have a cross/crucifix pendant. My son, broke the left piece that sticks out. Could I fix it myself some way? Or would I need a professional to do it? I tried to attach a photo but it’s not letting me. If it’s another way to send a photo, please let me.


Hi Christina, We’ll reach out via email to request a few photos! 🙂


Hi I’m here trying to fix the cross necklace


Hi Tia, we’ll reach out via email to request some photos.


Can this be fixable?


My necklace broke, how can I fix this? Please help


Hi Prudence, we’ll reach out with more details on our chain soldering service!


hello i have this pendant that broke and it’s 2inchs in length, is this able to be fixed?


Soldering your pendant back together will be no problem at all! Pricing will depend on the metal – I’ve followed up via email to wrap up these final details 🙂