Terms of Service

1. Acceptance of Terms

By accessing or using Quick Jewelry Repairs’ (QJR) services, website, or products, you agree to these Terms of Service. Quick Jewelry Repairs (referred to as “QJR,” “we,” “us,” or “our”), a subsidiary of Brilliant Jewelers/MJJ Inc., reserves the right to update these terms at any time. Continued use after changes constitutes acceptance.

2. Orders and Services

  • Finality of Orders: All orders are final once confirmed. Customers are responsible for providing accurate information (e.g., size, type, condition).
  • Cancellations: Orders may be canceled only if:
    • No items are in transit to our facility.
    • A shipping label has not yet been issued by QJR.
  • Custom and Repair Services:
    • We are not liable for pre-existing damage or wear and tear that is not visible prior to service.
    • QJR reserves the right to reject any item we deem unrepairable, unsafe, or in conflict with our values (e.g., hate symbols).
    • We may refuse items based on past customer interactions.
  • Authorization for Additional Charges: By placing an order, you authorize QJR to charge the payment method on file for additional charges with your prior approval.
  • Payment Requirement for Completed Services: Once work is rendered and confirmed, full payment must be processed before we can ship the item back to you. Incomplete payments will result in the item remaining at our facility until full payment is received.
  • Shipping:
    • QJR provides shipping labels. Customers are responsible for securely packaging items to prevent damage.
    • Refunds: Shipping charges (labels + insurance) are non-refundable.
    • Uninsured items are the customer’s sole responsibility.

3. Limitation of Liability and 30-Day Service Warranty

  • Total Liability: QJR’s liability is strictly limited to the amount paid for the service or product.
  • Exclusions: QJR will not be liable for:
    • Indirect or consequential damages (e.g., loss of value, sentimental loss).
    • Errors caused by inaccurate customer-provided information.
    • New damage or wear post-service.
    • Loss of stones or components not caused by our workmanship.
    • Fading or wear of plating due to the base metal condition.
  • 30-Day Warranty: QJR provides a 30-day warranty on repairs. Claims require proof of purchase and must be submitted within 30 days. For full details, see our Return Policy.

4. Media Usage Policy

By sending or uploading images, videos, or media (including via email, live chat, or the QJR website), you grant QJR the irrevocable right to use, reproduce, modify, display, and publish such content for any purpose, including but not limited to marketing, advertising, and quality assurance.

5. Liability Disclaimer

QJR’s services are provided “as is” and “as available” without warranties of any kind. QJR will not be liable for indirect damages, errors caused by customer-provided data, or any defects beyond the scope of the 30-day warranty.

6. Your Submissions

You grant QJR a worldwide, royalty-free, and perpetual license to use any submissions you provide (e.g., images, text). You represent that you own or control the rights to such content.

7. Disclaimer of Warranties

All content and services are provided without warranties, express or implied. QJR does not guarantee error-free, uninterrupted service.

8. Indemnity

You agree to indemnify QJR against claims arising from your misuse of services or breach of these Terms.

9. International Use

QJR makes no representation that its services are appropriate outside the U.S. You are responsible for complying with local laws.

10. Copyright Policy

If you believe your copyrighted content has been infringed, please contact QJR at [email protected].

11. Modifications to Service

QJR reserves the right to modify or discontinue services at any time without liability.

12. Choice of Law and Forum

These Terms are governed by New York law. All disputes shall be resolved in New York courts.

13. Severability and Integration

If any part of these Terms is deemed invalid, the remaining portions remain in effect. This is the entire agreement between you and QJR.

14. Termination

QJR may terminate your access to services for any reason, with or without notice.

15. Contact Information

For questions, contact:

Quick Jewelry Repairs, Inc.
Attn: Legal Representative
30-30 Northern Blvd, 5th Floor
Long Island City, NY 11101
[email protected]