Return Policy & 30 Day Guarantee

At Quick Jewelry Repairs, we stand behind our workmanship. If you experience an issue with a completed repair, contact us within 30 days of delivery and we’ll review it promptly.

1) What the 30-Day Guarantee Covers

Our guarantee applies to issues directly related to the repair service we performed, reported within 30 days of delivery, including:

  • A repaired area failing again shortly after completion
  • A stone or repaired component becoming loose after our service
  • A workmanship issue tied to the completed repair

If covered, we typically offer a redo/rework at no additional labor charge.

2) What the Guarantee Does Not Cover

The guarantee does not cover:

  • New or unrelated damage after delivery
  • Normal wear and tear, accidental impact, misuse, or third-party modifications
  • Material/finish limitations where long-term durability cannot be guaranteed
  • Requests submitted after 30 days from delivery

If your request is outside coverage, we can still evaluate your item and provide a new quote.

3) If We Cannot Complete the Requested Work

In some cases (material limitations, structural risk, unavailable parts, technical constraints), we may be unable to perform or safely complete a service. If that happens, we clearly explain why and process the appropriate refund for unperformed work.

4) Refund & Cancellation Scenarios

Refund handling depends on order stage:

  • Before work begins: eligible service fees are refundable
  • No-work outcome: if service cannot be completed, unperformed service fees are refunded
  • Partial completion: only unperformed portions may be refunded
  • Customer-requested cancellation after intake/review: refund depends on services already performed

Approved refunds typically post back to the original payment method within your bank/card processing window.

5) Shipping Costs (Important)

Shipping is generally the customer’s responsibility.

  • For most return/evaluation cases, we charge a flat $25 round-trip shipping fee (to us and back to you).
  • If a request is clearly a covered workmanship issue reported within 30 days of delivery, we may waive or cover round-trip shipping at our discretion.
  • For no-work or partial-refund outcomes, approved refunds typically apply to unperformed service/labor; shipping and insurance charges may be non-refundable once carrier services are used.

6) Lost or Damaged in Transit

If an item is lost or damaged in transit, we review shipment records and carrier status to determine next steps. Any refund or claim handling will depend on shipment method, declared value/coverage, and carrier determination.

7) How to Start a Guarantee or Refund Review

Please contact us with:

  • Your order number
  • A brief description of the issue
  • Clear photos/video (if applicable)

We’ll review and provide next steps as quickly as possible.

8) Outside the 30-Day Window

If your order is outside the 30-day guarantee period, we’re still happy to evaluate your item and provide a new repair recommendation and quote.