QJR Service & Policy FAQ

It's simple. Find the service you need and add it to cart. Enter your information and complete checkout, and you'll receive a prepaid shipping label by email to print and use to send your items in for repair.

Once your package arrives at our facility, our jewelers inspect your items, complete the requested work, then clean and polish your jewelry so it's ready to wear again. When your repair is finished, we ship it back to you and send an email with tracking.

To see the process step by step, watch this quick explainer video:

Use the automatic prepaid and fully insured shipping label we provide via email to ship us your jewelry or watch. Once we receive your package, our team of jewelers starts working on your order.

You'll be notified by email as soon as we're done, and your item will then be shipped back to you with a tracking number so you can follow it home.

Most repairs are completed within 7 to 10 business days. Stainless steel repairs, enameling, and gold plating typically take 10 to 20 business days.

If your item needs more time than expected, we'll contact you with an updated ETA. You can always reach out to our team for the latest status. For the most accurate turnaround for your specific repair, please refer to the current timeframe listed on each individual service page.

Your order will be shipped promptly after it's completed. You'll receive an email notification with a tracking number so you can keep an eye on your package as it returns to you.

Our standard shipping options ship anywhere within the United States. For international shipping, please contact us for pricing and available options.

Yes. Our FedEx shipping options are designed to minimize the amount of time your package spends in transit and are fully insured by Lloyd's of London.

At checkout, you can also choose a signature-required option if you prefer to sign for your package upon return.

Our repair headquarters is located in Long Island City, New York.

Quick Jewelry Repairs HQ
30-30 Northern Blvd, Suite 500
Long Island City, NY 11101

Operating Hours
Monday–Thursday: 9am–5pm
Friday: 9am–4pm

If you don't know your metal, that's no problem. Select "Other" and you'll start our custom quote process. We'll need to see an image of your item to give you accurate pricing.

Attach an image and place your order by paying only for the shipping method you select. Once your order is placed, our jewelers review the image and the details you provided to determine a price. We'll update your order with a price estimate and send you an email with a link where you can approve or reject the estimate.

If you accept the estimate, the cost of the repair will be charged to the original payment method and a shipping label will be generated automatically. If you reject the estimate, we'll refund the shipping amount you paid.

Yes! We're available Monday through Thursday between 9am and 5pm and Friday between 9am and 4pm Eastern Time.

Give us a call at 844-383-5109 or message us on our site and we'll be happy to help.

You'll receive an automatic email notification as soon as your item is finished and shipped. The email contains your tracking number so you can keep an eye on your package as it travels back to you.

Our team's access to gemstones is limited. They're only given the stones needed to repair or update the piece they're currently working on. We perform extensive screening of each employee and enforce strict dress codes to make sure nothing enters or leaves the facility without authorization.

We also have several metal detectors to ensure nothing is moving around without our knowledge or approval, and cameras monitor every part of our facility. For every item that enters our facility, we capture high-resolution before and after photos for documentation. These security measures ensure there is no risk of stone swapping.

No. We do not return scrap metal.

No. When a watch is under warranty, the warranty provider sends those pieces only to specific repair facilities that they work with regularly. As a direct-to-consumer operation, we do not perform work under manufacturer warranties.

Our team is highly skilled at repairing vintage watches. We can fix most of the issues you would encounter with a broken watch.

If for some reason a watch cannot be fixed, which is rare, we'll let you know after inspection and return the watch to you.

Yes. Our watch repair technicians have extensive training and experience. We're happy to work with you to customize and alter your piece to make it truly unique.

Yes. We can replace your watch strap or band, and we can also remove links in your watch strap if needed.

If we determine that your repair requires additional work or materials that change the price, we'll always let you know first. We'll never proceed with additional work or add any charges to your order without your written permission.

Costume jewelry may react differently to repair and finishing work due to how it's made and plated. All items go through a standard polishing and cleaning procedure after repair.

This process may remove coloration from plated, coated, or treated items. If you have concerns about a specific piece, let us know in your order notes so we can review and advise.

All customers receive a prepaid FedEx shipping label to send in their jewelry. At checkout, you can choose from the following options:

• FedEx Express 2-Day Shipping — $25 discounted flat rate for round trip shipping. Valid across all states except Alaska and Hawaii.
• FedEx Priority Overnight — $60 discounted flat rate for round trip shipping. Delivery is typically next business day by 10:30am to most U.S. addresses, or between 12pm and 5pm in some remote areas.
• Local NYC Drop-Off — Drop off and have us ship the completed repair back to you for $12.50, or drop off and pick up at no additional charge.

Please note that "no signature required" is the default option. If you'd like to sign for your package, please select the signature-required option at checkout.

Use any packaging that protects the jewelry or watch during transit. Bubble mailers or small boxes with padding are common choices.

Please do not send us any special ring boxes or bags that you want to keep. We do not send back the original packaging.

Repairs typically ship within approximately 1 business day after completion. You'll be provided with a tracking number via email once your package ships.

We do not ship on holidays or weekends. Orders completed during those times will be shipped the following business day or on the date our facility reopens.

Yes. We can ship your items back to any residential or commercial address in the United States.

For international shipping, please contact us directly, as additional fees will apply.

No. For security and insurance purposes, FedEx requires all shipments go to a residential or commercial street address, not a P.O. box.

We strongly recommend using our FedEx shipping options for these reasons:

• Our partnership with FedEx provides significant discounts and includes round trip shipping
• The shipping label is associated with your order information in our system
• It's the safest option for insurance and tracking

If FedEx drop off or pickup is not available in your area and you choose to use another carrier, please let us know beforehand and provide tracking so we can expect your shipment. You'll still be responsible for the return shipping cost.

No. The shipping label we generate is specific to FedEx. Other postal carriers such as USPS may attempt to forward the package, but there is no guarantee.

We won't be able to track the package if you ship with another carrier, since the FedEx tracking number on the label won't apply. We strongly suggest dropping your package off at a FedEx location so your pieces travel safely.

Yes. Clients in Alaska and Hawaii can use our service, but they need to select FedEx Priority Overnight at checkout. Addresses in these locations are not compatible with our default FedEx Express 2-Day option.

No. The label you receive after checkout is for shipping your items to us. When we ship your items back to you, we create a new label and provide a new tracking number.

We have a 30-day, hassle-free redo policy. If you're not satisfied with your repair, we'll redo the service at no charge within 30 days of when you receive your item.

We do not refund customers for work that was performed exactly according to the instructions provided on the order. Refunds are credited to the original payment method. Shipping fees are not refundable and will be used to return your item.

We aim to fulfill every repair request, but there may be instances where we cannot perform a specific service. Common reasons include discontinued or unavailable parts, or a repair that would not be structurally sound or reliable.

In these cases, we'll refund the service fee you paid. Shipping and shipping insurance costs are not refundable, as they cover the shipping and processing of your item.

Jewelry can be finished in many different ways. Some designs include intentional oxidation or antiquing to create contrast. As part of our standard repair process, we clean and polish items after work is completed.

If your item has a specific finish you want to preserve, please note this clearly in your order. If there are no notes on the finish, we'll default to a high polish cleaning.

Let us know immediately. We take pictures of your rings before and after sizing on our ring mandrel.

If we sized your ring incorrectly, we'll issue you a shipping label and redo the work at no cost within 30 days.

If we resized the ring correctly according to the size you selected on the order, we cannot issue a refund for the work performed. We can help you place a new order and provide a ring sizing guide that you can use at home to determine a more accurate size.

Call us at 844-383-5109 or email [email protected] and we'll help you get started with a redo or review.

If you let us know within 30 days after we ship your item that you have concerns about the repair, we'll issue you a shipping label at no cost and redo the item at no charge. Our goal is for you to feel confident and happy with the final result.

If your package is lost or damaged in transit to us, we'll refund the service fee, since we didn't receive the item and couldn't perform the service. QJR will also file a claim with FedEx.

Before checking out, you'll have an opportunity to enter the insurance value for your items. It's important to enter the full value so you're properly covered. Regardless, you're covered for up to $100 even if you don't enter an amount.

If this happens on the way back to you, we're not able to refund the service fee, since the service was already performed on your item. QJR will file a claim with FedEx on your behalf and assist with the claim process.