Find my repair

Find your repair

Find my repair

Before you send

How it works Pricing Before & after

Help & account

FAQs Guides My account For Jewelers & Brands

Choose your repair path

Ring sizing Jewelry repair Stones & prongs Watch repair Repairs other jewelers declined Engraving Appraisals View all 60+ repair services
jewelry chain shortening service
Photographed & trackedEvery piece is photographed the moment it reaches our receiving desk, then tracked through each repair step. Nothing extra without your OKA jeweler inspects your piece first. If it needs more than you ordered, we quote it and wait for your approval. 1 review of this repair Rated 4.8 out of 5 across 450+ customer reviews Read reviews (opens the Reviews tab on this page)
Turnaround: Approximately 7-10 business days from when we receive your item.

Service details

Adjust Chain Length

Do you have a necklace that’s too long or a bracelet that’s falling off your wrist? Though the process differs somewhat based on the complexity of the chain, the basic principle of removing the unwanted section and reattaching the clasp remains the same no matter what chain you wish to shorten.

Our chain shortening service adjusts the chain of your piece to the exact length specified, ensuring a completely customized look and fit. Please fill out the form and required image details above when placing your order. We will reach out if any additional information is necessary to best complete the service.

  1. Choose the repair

    Use the repair finder or service catalog to match the problem and see the compatible options, current price, and turnaround.

  2. Describe the piece

    Configure the service and add clear photos or details requested for that repair.

  3. Ship it securely

    Complete checkout and follow the provided shipping instructions. Insured shipping options are available.

  4. We inspect and confirm

    Your piece is documented on arrival. If anything falls outside the selected service, we contact you before doing or charging for extra work.

  5. Repair and return

    A specialist completes the approved work, and the piece is prepared for tracked return shipping.

How do I choose the right repair service?

Start with the repair finder and describe what happened to your piece. Each matching service shows its compatible options, current pricing, and turnaround. If you are still unsure, send clear photos and our team will help you choose before you ship.

Will I approve the price before extra work is done?

Yes. Your selected options establish the order price. If inspection reveals additional work that was not included, we will contact you for approval before proceeding.

How do I send my jewelry or watch?

Complete the service order first, then follow the shipping instructions provided with your order. Insured shipping options are available, and your piece is documented when it arrives.

How long will my repair take?

The current service turnaround appears on each repair page. Shipping time is separate, and we will contact you if inspection changes the expected schedule.

Can you work on unusual materials or repairs another jeweler declined?

Many services include alternative metals, unusual sizing, specialty plating, enamel, and difficult stone work. Check the material options on the service page or send photos so we can confirm the right path for your exact piece.

4.8 out of 5 from 450+ customer reviews

1 review of Shorten/Resize Chain Service

★★★★★

“I got a necklace shortened here and I really couldn't be happier with the results. Service was super quick, the job was done excellently, and my necklace looks amazing! I'm so glad to have found this place – will definitely be bringing all my jewelry here for repairs and cleaning!”

Marina V. · Yelp review · Shorten/Resize Chain Service · Mar 19, 2018

Shorten/Resize Chain Service

From $44.00 calculated at checkout

  • Total

No additional work is completed without your approval.

  • Insured shipping options available
  • 30-day repair guarantee
  • Repairs completed by experienced jewelers and watchmakers

You May Also Need

Prong Retipping Service From $35.00 Jewelry Polishing Service From $30.00 Rhodium Plating From $69.00 Ring Reshaping Service From $60.00

Guided repair finder

Find the right repair in three quick steps

Choose the piece, describe the problem, then review the strongest matching services before configuring your exact price.

Preparing repair options…