Photographed & trackedEvery piece is photographed the moment it reaches our receiving desk, then tracked through each repair step. Nothing extra without your OKA jeweler inspects your piece first. If it needs more than you ordered, we quote it and wait for your approval. 16 reviews of this repair Rated 4.8 out of 5 across 450+ customer reviews Read reviews (opens the Reviews tab on this page)
Turnaround: Approximately 7-10 business days from when we receive your item.

Service details

Expert Chain Repair for Necklaces & Bracelets

From snagging on sweaters to getting tugged by a curious toddler, chains go through a lot—and breaks happen. The good news? A broken chain doesn’t have to mean the end of your favorite piece.

Our chain repair/soldering service carefully reconnects broken links for a strong, seamless restoration whenever possible. We work with many common chain styles and metals, and we’ll let you know if your item needs a different approach or additional work.

What this service can help with

  • Broken chain link(s)
  • Necklace or bracelet chain separation
  • Multiple breaks in the same chain (choose the number of breaks in the form)

How it works

  1. Fill out the form with your chain details (metal type, chain type, number of breaks, etc.).
  2. Upload clear photos of the full chain and close-ups of the broken area(s).
  3. We review your submission and reach out if we need more info or if your repair requires a custom quote.
  4. Ship your item to us (packing instructions are provided after checkout).
  5. We repair & return it securely back to you.

Important notes

  • Hollow chains may require special handling and are not always repairable via standard soldering.
  • If we discover any issues that affect the repair (thin areas, missing sections, prior repairs, etc.), we’ll contact you before proceeding.
  • Please include all requested images and details when placing your order so we can help you as best as possible.
  1. Choose the repair

    Use the repair finder or service catalog to match the problem and see the compatible options, current price, and turnaround.

  2. Describe the piece

    Configure the service and add clear photos or details requested for that repair.

  3. Ship it securely

    Complete checkout and follow the provided shipping instructions. Insured shipping options are available.

  4. We inspect and confirm

    Your piece is documented on arrival. If anything falls outside the selected service, we contact you before doing or charging for extra work.

  5. Repair and return

    A specialist completes the approved work, and the piece is prepared for tracked return shipping.

How do I choose the right repair service?

Start with the repair finder and describe what happened to your piece. Each matching service shows its compatible options, current pricing, and turnaround. If you are still unsure, send clear photos and our team will help you choose before you ship.

Will I approve the price before extra work is done?

Yes. Your selected options establish the order price. If inspection reveals additional work that was not included, we will contact you for approval before proceeding.

How do I send my jewelry or watch?

Complete the service order first, then follow the shipping instructions provided with your order. Insured shipping options are available, and your piece is documented when it arrives.

How long will my repair take?

The current service turnaround appears on each repair page. Shipping time is separate, and we will contact you if inspection changes the expected schedule.

Can you work on unusual materials or repairs another jeweler declined?

Many services include alternative metals, unusual sizing, specialty plating, enamel, and difficult stone work. Check the material options on the service page or send photos so we can confirm the right path for your exact piece.

4.8 out of 5 from 450+ customer reviews

16 reviews of Chain Repair/Soldering Service

★★★★★

“A+++++ Super pleased with how everything worked out they fixed my gold chain in a timely matter they also cleaned it really nice I give them 5 stars I’m sending them my other jewelry to get fixed as well”

Ant Dominguez · Google review · Chain Repair/Soldering Service · Jul 8, 2026

★★★★★

“I had an extremely positive experience with QJR! The turnaround time was good and I received notifications when it arrived, was complete, and when shipped so I could follow it with the tracking number. The price to fix my chain was more than reasonable and it was convenient to be able to mail it in as opposed to looking for a local place. My chain was polished nicely and looked like brand new! There was a delay when it was sent back but it was an issue with FedEx, not QJR. They were so kind to help me resolve the issue and I had my chain within hours of reaching out. I highly recommend this company and I would trust them with my jewelry without hesitation.”

Vanessa Geldart · Google review · Chain Repair/Soldering Service · Jul 15, 2025

★★★★★

“I cannot say enough good things about this place. First, the communication was great. I got instructions on how to pack up my item. Then I sent it off and received a note when it arrived. I received another note when it was finished and being sent back. The whole transaction was completed in LESS THAN A WEEK and my very delicate previously broken chain is back around my neck in perfect condition. I am so glad I found QJR!”

Laura Waringo · Google review · Chain Repair/Soldering Service · Apr 25, 2024

★★★★★

“I cannot express just how happy I am with my experience! The team is incredibly fast, friendly, and helpful. The process was so easy and reasonably priced. I was heartbroken when I broke my necklace, it is such an important piece to me so to get it fixed and returned to me in less than a week meant so much. I will absolutely be using QJR for years to come.”

Jordan · Endorsal review · Chain Repair/Soldering Service · Dec 7, 2023

Chain Repair/Soldering Service

From $30.00 calculated at checkout
  • Total

No additional work is completed without your approval.

  • Insured shipping options available
  • 30-day repair guarantee
  • Repairs completed by experienced jewelers and watchmakers

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