Our response to COVID-19

Hi QJR Family,

We at QJR hope that you and your friends and family are staying safe and healthy during this time. We all know that everyone is continuing to adjust to the COVID-19 pandemic, and we wanted to update you on how QJR is evolving to provide our services with the best safety procedures for you and our team. 

While we are not considered an essential business, we understand that we are often the only provider of watch and jewelry repair services to many people across the country. It is our responsibility to continue being that provider and uphold government health and safety regulations for the good of our team, our workers, and our customers. During this time we have taken measures to ensure that all items are processed in a sanitary manner, and we are taking steps to gradually resume regular operations.

Looking ahead, we are planning to reopen our NYC walk-in facility once we have established an intake and outtake protocol that will ensure the safety of our jewelers and our clientele. We hope to provide the same quality of service while following publicly mandated social distancing procedures and utilizing protective equipment. 

As of right now, our NYC facility is still closed to the public but we are still receiving online orders. Please note that certain services will experience extended delays until we are fully back up and running. For more information, please see the table below.

Service Turnaround Times & Capabilities
Ring Sizing Up/Down  2-3 weeks, extended delay for stainless steel
Ring Reshaping  2-3 weeks, extended delay for stainless steel
Ring Shank Repair 2-3 weeks, extended delay for stainless steel
Solder Two or More Rings  2-3 weeks
Retip Prongs  2-3 weeks
Rebuild Prongs  2-3 weeks
Set a Diamond Extended delay
Set a Gemstone Extended delay
Stone Tightening  2-3 weeks
Stone Replacement Extended delay
Jewelry Spa Service  2-3 weeks
Jewelry Polishing 2-3 weeks, extended delay for stainless steel
Rhodium Plating 2-3 weeks,extended delay for stainless steel
Jewelry & Watch Appraisals Extended delay
Gold Electroplating 3-4 week turnaround
Jewelry Enameling Extended delay
Engraving Extended delay
Chain Soldering  2-3 weeks
Untangle Chain  2-3 weeks
Shorten/Resize Chain 2-3 weeks, extended delay for stainless steel
Pearl Restringing 2-3 weeks
Bail Repair/Replacement  2-3 weeks, limited availability for sourcing components
Repair/Replace Jump Ring  2-3 weeks, limited availability for sourcing components
Lock and Clasp Repair  2-3 weeks, limited availability for sourcing components
Hinge Repair  2-3 weeks
Earring Post Soldering  2-3 weeks, limited availability for sourcing components
Change and Convert Earring Back  2-3 weeks, limited availability for sourcing components
Watch Repairs 2-4 weeks, limited availability for sourcing components and certain services
Watch Battery Replacement  2-3 weeks, limited availability for sourcing components
Custom Creation Extended delay


Despite our local NYC shop being closed, our entire team is still fully available and working remotely to help you with any inquiries or orders you might have during this time.You can contact us at 844-383-5109, message us on our website, or email us at info@quickjewelryrepairs.com.

We’ve also compiled a quick Q&A for your reference below:

  1. Are you still processing online orders? Yes, our e-commerce website will continue to remain in operation and we will still be receiving orders during this time. Please note that due to the current situation, all order shipments are experiencing delays. 
  2. Can I still drop off my package at a FedEx box or facility? Yes you can! Just make sure to check if your local FedEx facility is currently open; most of them are still fully operational. For more information on FedEx’s operations during this time, please check out their update here.
  3. I’ve placed an order and sent in my item to your facility, when can I expect to get it back? All orders are delayed for return shipment; our expected turnaround time is 2-3 weeks depending on the service requested. If you have any questions about your order, please contact a representative for more information.
  4. How can I contact a representative? Our customer service is up and ready to answer any questions via phone, email, and live chat. Email us at info@quickjewelryrepairs.com or call us at 844-383-5109 or message us on our website from Monday-Friday, 9 a.m.-6 p.m. EST.

We thank you for your patience and understanding during this extraordinary time.  Our hearts go out to everyone who has been impacted by this worldwide crisis.

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Paul Boyce
Paul Boyce

Do you have the capability to replace a mechanical movement with a quartz? Ladies, small, gold. GP.

Annabelle
Annabelle

Hi Paul, we’ve emailed you separately for more details 🙂