Privacy Policy

Quick Jewelry Repairs, Inc. (“QJR,” “we,” “us”), a subsidiary of Brilliant Jewelers/MJJ Inc., repairs jewelry and watches by mail and at our Long Island City, New York location. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to quickjewelryrepairs.com, our in-store counter, and our phone, email and chat support.

Information you give us

• Contact and account details: name, email address, phone number, billing and shipping addresses, and your account login. An account is created when you place an order.
• Repair details: the items you send, the service you choose, notes and instructions, piece names, and photos or files you upload.
• Messages: what you send us by email, live chat, contact and quote forms, reviews and blog comments.
• Calls: calls with our team may be recorded and transcribed for quality and training.
• Payment: card and financing details are entered directly with our payment providers (Stripe, PayPal, Affirm). We do not store your full card number. We receive the payment result and a token that lets us charge a saved card for additional work you approve.

Some forms save what you type before you submit, so you don’t lose your progress.

Information collected automatically

• Device and usage data: IP address, browser and device type, pages viewed, links clicked, how you scroll and move between pages, the site that referred you, and the date and time of your visit.
• Cookies and similar technologies: small files and identifiers that keep you signed in, remember your cart, measure how the site is used, and measure our advertising. Some of these identifiers are linked to your account or email when you sign in or check out.

Information from others

• Shipping carriers (tracking and delivery status), payment and financing providers (payment results), and advertising platforms (campaign reports).

How we use your information

• To quote, perform and ship your repair, take payment, and send order updates.
• To answer questions and handle warranty, insurance and refund requests.
• To send marketing emails if you opted in. You can unsubscribe at any time.
• To understand how the site is used, fix errors, prevent fraud and keep our systems secure.
• To measure and improve our advertising.
• To meet legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information for money. We share it with companies that help us run our business:

• Payments and financing: Stripe, PayPal, Affirm.
• Shipping and insurance: shipping carriers and providers, and our parcel insurer when you file a claim.
• Email, chat and support: third-party providers we use for email, live chat, phone and customer support.
• Analytics: third-party analytics providers that show us how the site is used.
• Advertising: Google, Meta (Facebook/Instagram) and other advertising partners. These partners get information about your visit (pages viewed, items added to cart, purchases and their value) to measure and target our ads. Meta also receives your email address, phone number and address in a scrambled (hashed) form so it can match purchases to ads.
• Website services: third-party providers for hosting, security, address suggestions, customer reviews, spam filtering, fonts and video.
• Legal and safety: when the law requires it, or to protect our customers, our business or others.
• Business changes: our affiliated companies, or a buyer if our business is sold or reorganized.

Your choices

• Marketing email: use the unsubscribe link in any marketing email. Order and service emails continue while we have your item or an open order.
• Cookies: you can block or delete cookies in your browser. The site needs some cookies for sign-in and checkout.
• Ad settings: you can control ads from Google at adssettings.google.com, from Meta in your Facebook/Instagram ad preferences, and from many companies at optout.aboutads.info.
• Access, correct, delete: you can update your details in My Account. To get a copy of your information or delete your account, email [email protected] with “Privacy request” in the subject. If you have an item with us, an open order or an unpaid balance, we finish that first. We keep records the law requires us to keep, such as order and tax records.

How long we keep information

• Order, payment and tax records: 7 years.
• Your account: until you ask us to delete it.
• Support emails and chats: 7 years.
• Website analytics data: kept for the retention period set in each analytics tool.

Security

Our site uses encryption (HTTPS), and card details are handled by our payment providers. No system is completely secure, and we can’t guarantee that information will never be accessed without permission. If that happens, we will notify you as the law requires.

Children

Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18.

Visitors outside the United States

We are based in the United States, and your information is stored and processed here.

Changes

When we change this policy, we update the effective date at the top.

Contact

Quick Jewelry Repairs, Inc.
30-30 Northern Blvd, Suite 500
Long Island City, NY 11101
(844) 383-5109 · [email protected]