Frequently Asked Questions

All the jewelry items and watches you ship to us are insured to guarantee safety. With over 500,000 repairs just this past year, we have had no complaints. Our location is also installed with security cameras to protect your valued jewelry items and watches
The process is simple! Using the automatic prepaid and fully insured shipping label we provide via email, ship us your damaged jewelry item or watch. Once we receive your item, our team of jewelers will work on fixing the issue to your utmost satisfaction. You will be notified as soon we are done.Your item will then be shipped back to you speedily.
Our repairs are conducted in a quick manner, usually only one business day. You will, however, be notified should your repair need more than one day to fix. We pride ourselves with our attention to detail and speedy service.
Your order will be shipped promptly right after it is completed!
We ship anywhere inside the United States.
Absolutely! All the jewelry items and watches you ship to us are insured to guarantee safety.
With over 500,000 repairs in just this past year, we have had no complaints. Our location is also installed with security cameras to protect your valued jewelry items and watches.
We are located on 902 Broadway, 18th Floor, New York, NY 10010. We do same day repairs, come visit us!
In most cases only 1 business day between your submission and our quote.
Yes! We are available Monday through Thursday between 9am to 6PM and Friday any time between 9 AM to 5 PM.
You will be pleased to know that you can! We are located on 902 Broadway, 18th Floor, New York, NY 10010. We do same day repairs, come visit us! You can drop off and pickup your repairs right from our shop.
We know how important and valuable the items you send us are, that is why we notify you via email as soon as your repair is finished and ready to go.
Our team’s access to gemstones is limited. They are only given access to the stones needed to repair or update the piece they are currently working on. We perform an extensive screening of each employee to ensure that only the most trustworthy people have access to your jewelry. And as an added precaution, we have strict a dress codes to make sure nothing is entering the facility that could be swapped with your piece. We also have several metal detectors to make sure nothing is moving around without our knowledge/approval, and cameras monitor every inch of our facility.
No, unfortunately, we cannot. When you have a watch under warranty, the warranty house sends those pieces to only specific repair facilities that they regularly do business with. As we are a business to consumer operation, we do not currently contract work for any watch warranties.
Our team is highly skilled at repairing vintage watches. We can fix most of the issues you would encounter in a broken watch. If for some reason a watch is truly unable to be fixed, which is rare, we would let you know upon inspection and return the watch to you.
Absolutely! Our watch repair technicians have extensive training. We would love to work with you on making your piece truly unique.
Yes, we can! We can also remove links in your watch strap as needed.
SHIPPING POLICY

All repairs included shipping to and from our facility. Shipments are always insured, and we urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

When Will Your Order Be Shipped?

All repairs will ship within approximately 1 business day upon completion, you’ll find an estimated arrival date via the tracking number provided to you via email.

If your repair is completed on a holiday, Saturday or Sunday, your order will be shipped the following business day or on the date our facility reopens.

Shipping to Alternate Addresses

If you prefer not to ship your jewelry to a home address, Quick Jewelry Repairs can ship your order to your place of work, or another more convenient destination. We can also have packages shipped to a local hold for pick up location. To schedule a hold for pick up, Call 1-844-383-5109 and a repair consultant will arrange this for you.

Free Shipping

Quick Jewelry Repairs orders are shipped with the reliability and accountability of FedExshipping.

Shipping Options

All orders are insured and shipped free via FedEx. Quick Jewelry Repairs will only ship to a street address, not a P.O. Box address.

Our Shipping Methods

All customers will be sent a prepaid shipping label in order to send us their jewelry. Upon checkout, you are given the following options:
Free Shipping: You shipment will be free and fulfilled via FedEx Ground. Approximately 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii.
Priority Shipping: Your shipment will cost $50 flat rate, and will be fulfilled via FedEx Priority Overnight. Next-business-day delivery† by 10:30 a.m. to most U.S. addresses; or from noon to 5 p.m. in more remote areas.
Local Pickup: For local NYC customer, you may opt to drop off and pick up your item in person at our shop for a $20 discount.

After your item has been repaired and packaged, it will be shipped and delivered via the same method you chose above.

Contact our Customer Service at 1-844-383-5109 if you have any other questions.

Signature
requirements for delivery:

For orders totaling $1,000 or more, a signature is required, regardless of any waivers you may have with our carrier.
For orders under $1,000, our carrier may require a signature.
If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 1-844-383-5109 and a repair consultant will arrange this for you.

Packaging of Jewelry

Each completed repair will be placed securely in a jewelry box tucked inside a distinctive Quick Jewelry Repairs box.

PRODUCT WARRANTY

30-Day Money Back Guarantee

We stand behind our service and warrant that all items will be free from repair defects for the life of the products. If you believe your item has a repair defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a repair defect, we will fix the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Quick Jewelry Repairs may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

If we determine that the damage is not caused by a repair defect, then we will notify you and let you know if services to fix the damage are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.

Conditions and Exclusions

The foregoing Warranty are available only to the person who purchased the covered service from Quick Jewelry Repairs.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

ETHICAL SOURCING

The Quick Jewelry Repairs Conflict-Free Diamond Policy

Quick Jewelry Repairs, along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. At Quick Jewelry Repairs, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All Quick Jewelry Repairs diamonds are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org.

About the Kimberley Process

Quick Jewelry Repairs supports the Kimberley process, which is an International process to track and certify diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports.

The Quick Jewelry Repairs Position on Responsible Mining

Across our business, Quick Jewelry Repairs observes the highest ethical standards. We insist our business partners do the same. This extends to our gold sourcing. The issue of responsible mining is an important one and deserves our attention.

Work to ensure that our gold and metals come from suppliers that meet the highest human rights, social, and environmental criteria.
Engage suppliers to influence the sourcing of gold products.
Research mining, refinement, and manufacturing practices of gold that moves through the supply chain.
Give preference to suppliers that source gold from mines that observe high standards of environmental stewardship.
In concert with our suppliers, commit to increased gold sourcing from recycled and secondary sources.
Measure and establish benchmarks with a goal of continuous improvement.
Quick Jewelry Repairs views its policy on responsible mining as an evolving standard. It commits to continuously review our position with the goal of expanding it over time to have the broadest possible impact.

SECURE SHOPPING

At Quick Jewelry Repairs, we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. We use the latest in security technology to ensure your credit card information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. Once your order is shipped it is sent securely, insured from our door to yours.

Protected Online Transactions

When you use your credit card to make a purchase through our shopping basket, the information you provide is protected by Secure Sockets Layer (SSL) encryption technology. This technology ensures that your personal information is protected from outside parties when transmitted from your computer to our server.

Safe Purchases Over the Phone

If you would prefer to purchase your service over the telephone, please contact one of our Jewelry Repair Consultants. They will be happy to answer any questions you may have, and get your credit card information or assist you in arranging for a bank wire transfer. Please call us at 1-844-383-5109.

Insured Shipping to Your Door

Quick Jewelry Repairs insures all orders in shipment. That means from our door to yours, your purchase is under our protection.